BT Callboxes

Posted on 18th November, 2019 in News

For the attention of Haydon Wick Ward residents.

Consultation on BT programme of intended public payphone removals

BT has instigated a public consultation on their proposals to remove 24 payphone callboxes within the Borough. Notices have been posted in each of the relevant phone boxes to inform users and passers-by of the proposals and the consultation process.

The following location has been identified as a potential candidate for removal.

Location: Bryony Way

Postcode: SN2 2SJ

No. of calls: 16

The details of this consultation are currently on the SBC website. Responses should be sent to either [email protected]or Forward Planning, Swindon Borough Council, Wat Tyler West House, 5thfloor, Beckhampton Street, Swindon SN1 2JG.

BT offers 3 possible responses to the proposal to remove a callbox:

  1. Agree to the removal
  2. Adopt the callbox. Where the local callbox is a traditional red phonebox, BT are encouraging communities to purchase for £1 in order to use the box for the benefit of the local community benefits eg as a library. Further information on this process can be found in the document attached and at:
  3. Object to the removal. Ofcom Regulations state that BT has a duty to provide ‘reasonable geographic access to public call boxes’ and offer the following as relevant factors to consider in relation to each callbox:
  • Whether the area in which the box is located has a relatively high proportion of people on low incomes or in rented properties who could be less likely to have access to mobile or fixed line telephones.
  • Whether the area requires a phone box for emergency calls, perhaps near an accident black spot or near to a community facility.
  • Whether the area has poor or sporadic mobile network coverage.
  • The level of call volumes made from callbox which can give an indication as to its usefulness or value to the community.

A case will need to be argued for each objection, backed up with evidence.


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